Turnwright Limited
Supporting you in delivering better healthcare
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Supporting you in delivering better healthcare
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Quality Assurance
Turnwright Limited have
been involved with the manufacture and supply of hydraulic units and spare parts
for all types of hospital beds, trolleys and other equipment, since 197 In the early nineties we investigated QA as applied to this type of supply, with the intention of seeking QA status. In the early years many firms embraced QA BS5750 as a tool to enforce manufacturing discipline on it's products. This, however, brought with it some very large problems, some of which are set out below. 1) Quality manuals were often written by outside agencies who did not fully understand the business of the manufacturer. These manuals became over prescriptive, and constrained innovation in design. 2) QA sometimes had the effect of reducing the ability to impliment design changes, to take advantage of new materials and technology, because of the huge paperwork chain that such changes brought about. It was often the case that a minor change took longer to complete the QA detailing than the change actually took to achieve on the product. 3) A QA manual was only as good as the investment in the system. If the manual was written in loose terms, items could be produced to any quality poor or good. This was especially true of ‘final inspection’ QA certificates. a) Turnwright have dealt with large companies where QA is in place but still had incorrect supply. E.g. Steel supplied to the wrong specification but with the correct documents, Castings supplied with porosity from a well established firm holding BS5750 since it’s earliest days. b) In the above cases action was taken to rectify the cause but in our view ISO 9000 should have prevented the problem in the first place. c) Turnwright have gathered together, over the last 30 years, a group of companies, both large and small, who we can trust to supply good quality product to the correct timescale and price. They are concerned for our business and our customers. They take special care with our orders to ensure our high standards are met. 4) The costs involved with QA (often quoted as an investment in fewer complaints and product returns) are always passed on to the customer through the price of the product. This can be a very large additional cost if the product base is broad or if many ‘One Off’ components are produced. 5) In the last few years many international corporations are adopting a looser QA arrangement where properly authorised & documented changes can take place to bring cost or quality benefits, to both the customer and the company, is being adopted as a better approach to quality. This is fully supported by the freer structure of ISO9000.2000 which can also be used to cover service and related activities. Where a company takes it’s responsibilities towards safety, design and production seriously such issues are built into the system right from the start. All customers suggestions as to improvements in design or service can be looked at and, provided the changes do not compromise safety or effectiveness of the product, these can be incorporated within a short period without excessive documentation. Turnwright Limited enjoy a very high reputation for product and service. We supply many of the major manufacturers in the U.K, and some abroad. Our internal QA system puts the customer at the centre and relies on producing products which meet the customers needs and which do not involve us in expensive warranty work. (Our own hydraulic units carry a ten year conditional warranty!) Any product faults are detailed in our database and the cause investigated. If a trend becomes apparent then design or supply changes are made to rectify the problems. The questions to ask yourself are:- A. Has there been a problem with any of Turnwright supplies? B. If there has been were they resolved quickly and efficiently? C. Has there ever been a reoccurrence of the same problem? If the answers to these questions are satisfactory then you can be assured that we are working hard on your behalf to achieve high quality first time. We trust you will appreciate the above issues and take our assurances that we stand by the quality of our product and services.
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webmaster@turnwright.freeserve.co.uk with
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